Climbing wall standard Warranty:
Entre Prises USA, Inc. (EP) warrants to the original purchaser (Buyer), for one year from the purchase date, that its products are free from defects in material and workmanship. If during the warranty period the Buyer discovers a defect covered by this warranty, the Buyer shall immediately stop using the product and notify Entre Prises. EP will repair or replace defective products free of charge, which is the extent of EP’s liability under this warranty. Upon expiration of this warranty period, all such liability shall terminate.
EP does not warrant its product against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, negligence, damage or if the products are used for a purpose for which the were not designed.
EXCEPT AS EXPRESSLY STATED IN THIS WARRANTY, EP SHALL NOT BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR OTHER TYPES OF DAMAGE ARISING OUT OF OR RESULTING FROM THE USE OF ITS PRODUCTS. ALL IMPLIED WARRANTIES IMPOSED BY LAW ARE ALSO LIMITED IN DURATION TO THE ONE YEAR WARRANTY PERIOD.
This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on the duration of an implied warranty, so the above exclusions may not apply to you.
Entre Prises USA offers a 3 year warranty on Urethane handholds from the Urethane handhold line. In the unlikely event a urethane handhold breaks, please return the damaged hold to our office, marking the box as Warranty Return. Entre Prises will send a replacement handhold from open stock.
Entre Prises USA has discountinued the warranty on Polyester holds as of November 15, 2008. Entre Prises will no longer accept polyester holds for Warranty Return.
Return of un-used holds: If you are unsatisfied with your handhold purchase, un-used holds may be returned within 30 days of purchase date. Entre Prises must be contacted for an RA (return authorization) number and that number must appear on the box. An original pack-list or receipt must accompany the holds. All returns will be subject to a 20% restocking fee. All related shipping costs for return to be paid by customer. Kids Wall Panels and Kids Wall Packages A, B and C, including handholds are not eligible for return.
Cleaning: We recommend that you clean your hand holds every time you change the holds on the wall or set a new route. The easiest way to clean holds is to run them through a dishwasher on high setting. Another method is to clean the holds in a bucket of warm soapy water with a scrub brush. It is necessary to scrub vigorously to clean the holds thoroughly to remove excess chalk and oils from people’s hands. You will find that a regular cleaning returns your holds to a like-new condition and texture. Always use nylon brushes and never metal bristle brushes, as they will permanently remove the texture from your hand holds.
Entre Prises USA reserves the right to revise, delete or supplement any warranty, practice or procedure at any time, at its sole discretion.